Refund policy
Last updated
Try it first
Every platform can be evaluated with a free trial key in your own app, with the full SDK and no watermark, before you buy. We encourage you to do that: a license is issued for your apps, so please make sure PDF-SDK fits them first.
Perpetual licenses
You can ask for a refund within [14] days of purchase if the SDK does not work as documented on a platform you licensed and we cannot fix it. [Conditions — for example, whether the key has been used in a released app.]
Subscriptions
You can cancel a subscription at any time; it then runs to the end of the term you paid for, and the key stops at the end of that term. [Whether a part of the current term is refunded.]
Enterprise and OEM
Refunds follow the terms of your agreement.
How to ask
Write to [billing email] with your license ID (shown in your portal) and the reason. Approved refunds are paid to the original payment method within [period]. A refunded license ends, and its key may no longer be used.
Changes
We may update this policy; the date above shows the latest version. Purchases follow the policy in force on the day of purchase.